FAQ

GENERAL

All our machines are Made in France in our factory in Aubusson in Creuse. We handcraft some of our parts and assemble all the machines on site by hand since 1945.
Through our reseller’s network, we offer a repair service for your machines so that they can return to your establishments.
Yes, because some of the materials used are recyclable. Beyond that, we recycle all our waste within the factory or reuse it as much as possible, such as delivery pallets and cardboard packaging, for example.
We can organize demonstrations with our team and with our resellers. It’s also possible to visit our factory on request.
Contact us, our sales team will be at your disposal for support you.

MY MACHINE

It is always visible to the naked eye and generally located behind the machine or on the front face depending on the model.
On our website, you can find all the documents available for each machine in the User & Technical guide section.
Beyond the machines, we also propose a complete range of accessories for your machines. Contact us to get the best information.
Thanks to the follow-up of the maintenance and use instructions for your machine provided at the time of installation. You can thus prevent any damage or breakdown related to the maintenance of your equipment.

MAINTENANCE

Following the installation of your machine, you have a 12-month factory warranty for spare parts, subject to confirmation of a defect problem and not of willful damage. Contact us for more information.
Contact the company that installed your machine or the company in charge of your maintenance.
Yes, we train our repairers within the factory for several days so that they master all the machines. They are then autonomous for cleaning and maintenance of our machines.
You can contact your reseller. If you do not have any reseller, you can request assistance from our technical department.
By contacting the sales administration via our contact form.
Yes, for your requests concerning invoicing you can contact the sales administration department. For your requests for product information, quotes, you can contact the sales department. A contact form allows you to select the service adapted to your request.

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