{"id":20824,"date":"2024-05-16T09:13:23","date_gmt":"2024-05-16T09:13:23","guid":{"rendered":"https:\/\/www.ditosama.com\/?page_id=20824"},"modified":"2024-05-16T09:13:23","modified_gmt":"2024-05-16T09:13:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ditosama.com\/us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”45px”][vc_column_text]<\/p>\n

GENERAL<\/span><\/h3>\n

[\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Where%20is%20the%20machine%20made%3F%20%22%2C%22answer%22%3A%22All%20our%20machines%20are%20Made%20in%20France%20in%20our%20factory%20in%20Aubusson%20in%20Creuse.%20We%20handcraft%20some%20of%20our%20parts%20and%20assemble%20all%20the%20machines%20on%20site%20by%20hand%20since%201945.%22%7D%2C%7B%22question%22%3A%22What%20happens%20to%20them%20once%20they%20are%20unusable%3F%3F%20%22%2C%22answer%22%3A%22Through%20our%20reseller%E2%80%99s%20network%2C%20we%20offer%20a%20repair%20service%20for%20your%20machines%20so%20that%20they%20can%20return%20to%20your%20establishments.%22%7D%2C%7B%22question%22%3A%22Are%20the%20machines%20recyclable%3F%20%22%2C%22answer%22%3A%22Yes%2C%20because%20some%20of%20the%20materials%20used%20are%20recyclable.%20Beyond%20that%2C%20we%20recycle%20all%20our%20waste%20within%20the%20factory%20or%20reuse%20it%20as%20much%20as%20possible%2C%20such%20as%20delivery%20pallets%20and%20cardboard%20packaging%2C%20for%20example.%22%7D%2C%7B%22question%22%3A%22How%20to%20discover%20your%20professional%20machines%3F%20%22%2C%22answer%22%3A%22We%20can%20organize%20demonstrations%20with%20our%20team%20and%20with%20our%20resellers.%20It%E2%80%99s%20also%20possible%20to%20visit%20our%20factory%20on%20request.%22%7D%2C%7B%22question%22%3A%22Where%20to%20find%20a%20distributor%3F%20%22%2C%22answer%22%3A%22Contact%20us%2C%20our%20sales%20team%20will%20be%20at%20your%20disposal%20for%20support%20you.%22%7D%5D”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

MY MACHINE<\/h3>\n

[\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Where%20can%20i%20find%20the%20serial%20number%20of%20my%20equipment%3F%20%22%2C%22answer%22%3A%22It%20is%20always%20visible%20to%20the%20naked%20eye%20and%20generally%20located%20behind%20the%20machine%20or%20on%20the%20front%20face%20depending%20on%20the%20model.%22%7D%2C%7B%22question%22%3A%22How%20can%20i%20have%20the%20user%20manual%20guide%20for%20my%20machine%3F%20%22%2C%22answer%22%3A%22On%20our%20website%2C%20you%20can%20find%20all%20the%20documents%20available%20for%20each%20machine%20in%20the%20User%20%26%20Technical%20guide%20section.%22%7D%2C%7B%22question%22%3A%22Which%20are%20the%20accessories%20available%20for%20the%20machines%3F%20%22%2C%22answer%22%3A%22Beyond%20the%20machines%2C%20we%20also%20propose%20a%20complete%20range%20of%20accessories%20for%20your%20machines.%20Contact%20us%20to%20get%20the%20best%20information.%22%7D%2C%7B%22question%22%3A%22How%20to%20prevent%20the%20occurrence%20of%20failure%3F%22%2C%22answer%22%3A%22Thanks%20to%20the%20follow-up%20of%20the%20maintenance%20and%20use%20instructions%20for%20your%20machine%20provided%20at%20the%20time%20of%20installation.%20You%20can%20thus%20prevent%20any%20damage%20or%20breakdown%20related%20to%20the%20maintenance%20of%20your%20equipment.%20%22%7D%5D”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

MAINTENANCE<\/h3>\n

[\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22How%20the%20warranty%20works%3F%20%22%2C%22answer%22%3A%22Following%20the%20installation%20of%20your%20machine%2C%20you%20have%20a%2012-month%20factory%20warranty%20for%20spare%20parts%2C%20subject%20to%20confirmation%20of%20a%20defect%20problem%20and%20not%20of%20willful%20damage.%20Contact%20us%20for%20more%20information.%22%7D%2C%7B%22question%22%3A%22What%20to%20do%20in%20case%20of%20breakdown%3F%20%22%2C%22answer%22%3A%22Contact%20the%20company%20that%20installed%20your%20machine%20or%20the%20company%20in%20charge%20of%20your%20maintenance.%22%7D%2C%7B%22question%22%3A%22Should%20I%20call%20an%20authorized%20repairer%3F%20%5Ct%22%2C%22answer%22%3A%22Yes%2C%20we%20train%20our%20repairers%20within%20the%20factory%20for%20several%20days%20so%20that%20they%20master%20all%20the%20machines.%20They%20are%20then%20autonomous%20for%20cleaning%20and%20maintenance%20of%20our%20machines.%22%7D%2C%7B%22question%22%3A%22How%20to%20get%20spare%20parts%3F%20%5Ct%22%2C%22answer%22%3A%22You%20can%20contact%20your%20reseller.%20If%20you%20do%20not%20have%20any%20reseller%2C%20you%20can%20request%20assistance%20from%20our%20technical%20department.%22%7D%2C%7B%22question%22%3A%22I%20lost%20my%20invoice%3B%20how%20can%20I%20find%20it%3F%20%22%2C%22answer%22%3A%22By%20contacting%20the%20sales%20administration%20via%20our%20contact%20form.%22%7D%2C%7B%22question%22%3A%22Do%20I%20have%20a%20dedicated%20contact%3F%22%2C%22answer%22%3A%22Yes%2C%20for%20your%20requests%20concerning%20invoicing%20you%20can%20contact%20the%20sales%20administration%20department.%20For%20your%20requests%20for%20product%20information%2C%20quotes%2C%20you%20can%20contact%20the%20sales%20department.%20A%20contact%20form%20allows%20you%20to%20select%20the%20service%20adapted%20to%20your%20request.%22%7D%5D”][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”45px”][vc_column_text] GENERAL [\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Where%20is%20the%20machine%20made%3F%20%22%2C%22answer%22%3A%22All%20our%20machines%20are%20Made%20in%20France%20in%20our%20factory%20in%20Aubusson%20in%20Creuse.%20We%20handcraft%20some%20of%20our%20parts%20and%20assemble%20all%20the%20machines%20on%20site%20by%20hand%20since%201945.%22%7D%2C%7B%22question%22%3A%22What%20happens%20to%20them%20once%20they%20are%20unusable%3F%3F%20%22%2C%22answer%22%3A%22Through%20our%20reseller%E2%80%99s%20network%2C%20we%20offer%20a%20repair%20service%20for%20your%20machines%20so%20that%20they%20can%20return%20to%20your%20establishments.%22%7D%2C%7B%22question%22%3A%22Are%20the%20machines%20recyclable%3F%20%22%2C%22answer%22%3A%22Yes%2C%20because%20some%20of%20the%20materials%20used%20are%20recyclable.%20Beyond%20that%2C%20we%20recycle%20all%20our%20waste%20within%20the%20factory%20or%20reuse%20it%20as%20much%20as%20possible%2C%20such%20as%20delivery%20pallets%20and%20cardboard%20packaging%2C%20for%20example.%22%7D%2C%7B%22question%22%3A%22How%20to%20discover%20your%20professional%20machines%3F%20%22%2C%22answer%22%3A%22We%20can%20organize%20demonstrations%20with%20our%20team%20and%20with%20our%20resellers.%20It%E2%80%99s%20also%20possible%20to%20visit%20our%20factory%20on%20request.%22%7D%2C%7B%22question%22%3A%22Where%20to%20find%20a%20distributor%3F%20%22%2C%22answer%22%3A%22Contact%20us%2C%20our%20sales%20team%20will%20be%20at%20your%20disposal%20for%20support%20you.%22%7D%5D”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] MY MACHINE [\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Where%20can%20i%20find%20the%20serial%20number%20of%20my%20equipment%3F%20%22%2C%22answer%22%3A%22It%20is%20always%20visible%20to%20the%20naked%20eye%20and%20generally%20located%20behind%20the%20machine%20or%20on%20the%20front%20face%20depending%20on%20the%20model.%22%7D%2C%7B%22question%22%3A%22How%20can%20i%20have%20the%20user%20manual%20guide%20for%20my%20machine%3F%20%22%2C%22answer%22%3A%22On%20our%20website%2C%20you%20can%20find%20all%20the%20documents%20available%20for%20each%20machine%20in%20the%20User%20%26%20Technical%20guide%20section.%22%7D%2C%7B%22question%22%3A%22Which%20are%20the%20accessories%20available%20for%20the%20machines%3F%20%22%2C%22answer%22%3A%22Beyond%20the%20machines%2C%20we%20also%20propose%20a%20complete%20range%20of%20accessories%20for%20your%20machines.%20Contact%20us%20to%20get%20the%20best%20information.%22%7D%2C%7B%22question%22%3A%22How%20to%20prevent%20the%20occurrence%20of%20failure%3F%22%2C%22answer%22%3A%22Thanks%20to%20the%20follow-up%20of%20the%20maintenance%20and%20use%20instructions%20for%20your%20machine%20provided%20at%20the%20time%20of%20installation.%20You%20can%20thus%20prevent%20any%20damage%20or%20breakdown%20related%20to%20the%20maintenance%20of%20your%20equipment.%20%22%7D%5D”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] MAINTENANCE [\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22How%20the%20warranty%20works%3F%20%22%2C%22answer%22%3A%22Following%20the%20installation%20of%20your%20machine%2C%20you%20have%20a%2012-month%20factory%20warranty%20for%20spare%20parts%2C%20subject%20to%20confirmation%20of%20a%20defect%20problem%20and%20not%20of%20willful%20damage.%20Contact%20us%20for%20more%20information.%22%7D%2C%7B%22question%22%3A%22What%20to%20do%20in%20case%20of%20breakdown%3F%20%22%2C%22answer%22%3A%22Contact%20the%20company%20that%20installed%20your%20machine%20or%20the%20company%20in%20charge%20of%20your%20maintenance.%22%7D%2C%7B%22question%22%3A%22Should%20I%20call%20an%20authorized%20repairer%3F%20%5Ct%22%2C%22answer%22%3A%22Yes%2C%20we%20train%20our%20repairers%20within%20the%20factory%20for%20several%20days%20so%20that%20they%20master%20all%20the%20machines.%20They%20are%20then%20autonomous%20for%20cleaning%20and%20maintenance%20of%20our%20machines.%22%7D%2C%7B%22question%22%3A%22How%20to%20get%20spare%20parts%3F%20%5Ct%22%2C%22answer%22%3A%22You%20can%20contact%20your%20reseller.%20If%20you%20do%20not%20have%20any%20reseller%2C%20you%20can%20request%20assistance%20from%20our%20technical%20department.%22%7D%2C%7B%22question%22%3A%22I%20lost%20my%20invoice%3B%20how%20can%20I%20find%20it%3F%20%22%2C%22answer%22%3A%22By%20contacting%20the%20sales%20administration%20via%20our%20contact%20form.%22%7D%2C%7B%22question%22%3A%22Do%20I%20have%20a%20dedicated%20contact%3F%22%2C%22answer%22%3A%22Yes%2C%20for%20your%20requests%20concerning%20invoicing%20you%20can%20contact%20the%20sales%20administration%20department.%20For%20your%20requests%20for%20product%20information%2C%20quotes%2C%20you%20can%20contact%20the%20sales%20department.%20A%20contact%20form%20allows%20you%20to%20select%20the%20service%20adapted%20to%20your%20request.%22%7D%5D”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":18015,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-20824","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFAQ - Dito Sama US<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ditosama.com\/us\/wp-json\/wp\/v2\/pages\/20824\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Dito Sama US\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space height=”45px”][vc_column_text] GENERAL [\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Where%20is%20the%20machine%20made%3F%20%22%2C%22answer%22%3A%22All%20our%20machines%20are%20Made%20in%20France%20in%20our%20factory%20in%20Aubusson%20in%20Creuse.%20We%20handcraft%20some%20of%20our%20parts%20and%20assemble%20all%20the%20machines%20on%20site%20by%20hand%20since%201945.%22%7D%2C%7B%22question%22%3A%22What%20happens%20to%20them%20once%20they%20are%20unusable%3F%3F%20%22%2C%22answer%22%3A%22Through%20our%20reseller%E2%80%99s%20network%2C%20we%20offer%20a%20repair%20service%20for%20your%20machines%20so%20that%20they%20can%20return%20to%20your%20establishments.%22%7D%2C%7B%22question%22%3A%22Are%20the%20machines%20recyclable%3F%20%22%2C%22answer%22%3A%22Yes%2C%20because%20some%20of%20the%20materials%20used%20are%20recyclable.%20Beyond%20that%2C%20we%20recycle%20all%20our%20waste%20within%20the%20factory%20or%20reuse%20it%20as%20much%20as%20possible%2C%20such%20as%20delivery%20pallets%20and%20cardboard%20packaging%2C%20for%20example.%22%7D%2C%7B%22question%22%3A%22How%20to%20discover%20your%20professional%20machines%3F%20%22%2C%22answer%22%3A%22We%20can%20organize%20demonstrations%20with%20our%20team%20and%20with%20our%20resellers.%20It%E2%80%99s%20also%20possible%20to%20visit%20our%20factory%20on%20request.%22%7D%2C%7B%22question%22%3A%22Where%20to%20find%20a%20distributor%3F%20%22%2C%22answer%22%3A%22Contact%20us%2C%20our%20sales%20team%20will%20be%20at%20your%20disposal%20for%20support%20you.%22%7D%5D”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] MY MACHINE [\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Where%20can%20i%20find%20the%20serial%20number%20of%20my%20equipment%3F%20%22%2C%22answer%22%3A%22It%20is%20always%20visible%20to%20the%20naked%20eye%20and%20generally%20located%20behind%20the%20machine%20or%20on%20the%20front%20face%20depending%20on%20the%20model.%22%7D%2C%7B%22question%22%3A%22How%20can%20i%20have%20the%20user%20manual%20guide%20for%20my%20machine%3F%20%22%2C%22answer%22%3A%22On%20our%20website%2C%20you%20can%20find%20all%20the%20documents%20available%20for%20each%20machine%20in%20the%20User%20%26%20Technical%20guide%20section.%22%7D%2C%7B%22question%22%3A%22Which%20are%20the%20accessories%20available%20for%20the%20machines%3F%20%22%2C%22answer%22%3A%22Beyond%20the%20machines%2C%20we%20also%20propose%20a%20complete%20range%20of%20accessories%20for%20your%20machines.%20Contact%20us%20to%20get%20the%20best%20information.%22%7D%2C%7B%22question%22%3A%22How%20to%20prevent%20the%20occurrence%20of%20failure%3F%22%2C%22answer%22%3A%22Thanks%20to%20the%20follow-up%20of%20the%20maintenance%20and%20use%20instructions%20for%20your%20machine%20provided%20at%20the%20time%20of%20installation.%20You%20can%20thus%20prevent%20any%20damage%20or%20breakdown%20related%20to%20the%20maintenance%20of%20your%20equipment.%20%22%7D%5D”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] MAINTENANCE [\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22How%20the%20warranty%20works%3F%20%22%2C%22answer%22%3A%22Following%20the%20installation%20of%20your%20machine%2C%20you%20have%20a%2012-month%20factory%20warranty%20for%20spare%20parts%2C%20subject%20to%20confirmation%20of%20a%20defect%20problem%20and%20not%20of%20willful%20damage.%20Contact%20us%20for%20more%20information.%22%7D%2C%7B%22question%22%3A%22What%20to%20do%20in%20case%20of%20breakdown%3F%20%22%2C%22answer%22%3A%22Contact%20the%20company%20that%20installed%20your%20machine%20or%20the%20company%20in%20charge%20of%20your%20maintenance.%22%7D%2C%7B%22question%22%3A%22Should%20I%20call%20an%20authorized%20repairer%3F%20%5Ct%22%2C%22answer%22%3A%22Yes%2C%20we%20train%20our%20repairers%20within%20the%20factory%20for%20several%20days%20so%20that%20they%20master%20all%20the%20machines.%20They%20are%20then%20autonomous%20for%20cleaning%20and%20maintenance%20of%20our%20machines.%22%7D%2C%7B%22question%22%3A%22How%20to%20get%20spare%20parts%3F%20%5Ct%22%2C%22answer%22%3A%22You%20can%20contact%20your%20reseller.%20If%20you%20do%20not%20have%20any%20reseller%2C%20you%20can%20request%20assistance%20from%20our%20technical%20department.%22%7D%2C%7B%22question%22%3A%22I%20lost%20my%20invoice%3B%20how%20can%20I%20find%20it%3F%20%22%2C%22answer%22%3A%22By%20contacting%20the%20sales%20administration%20via%20our%20contact%20form.%22%7D%2C%7B%22question%22%3A%22Do%20I%20have%20a%20dedicated%20contact%3F%22%2C%22answer%22%3A%22Yes%2C%20for%20your%20requests%20concerning%20invoicing%20you%20can%20contact%20the%20sales%20administration%20department.%20For%20your%20requests%20for%20product%20information%2C%20quotes%2C%20you%20can%20contact%20the%20sales%20department.%20A%20contact%20form%20allows%20you%20to%20select%20the%20service%20adapted%20to%20your%20request.%22%7D%5D”][\/vc_column][\/vc_row]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ditosama.com\/us\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Dito Sama\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ditosama.com\/wp-content\/uploads\/2023\/10\/DS_website-banner_8688x5792_8-1-1024x683.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"683\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ditosama.com\/us\/faq\/\",\"url\":\"https:\/\/www.ditosama.com\/us\/faq\/\",\"name\":\"FAQ - Dito Sama US\",\"isPartOf\":{\"@id\":\"https:\/\/www.ditosama.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.ditosama.com\/us\/faq\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.ditosama.com\/us\/faq\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.ditosama.com\/wp-content\/uploads\/2023\/10\/DS_website-banner_8688x5792_8-1.jpg\",\"datePublished\":\"2024-05-16T09:13:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.ditosama.com\/us\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.ditosama.com\/us\/faq\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.ditosama.com\/us\/faq\/#primaryimage\",\"url\":\"https:\/\/www.ditosama.com\/wp-content\/uploads\/2023\/10\/DS_website-banner_8688x5792_8-1.jpg\",\"contentUrl\":\"https:\/\/www.ditosama.com\/wp-content\/uploads\/2023\/10\/DS_website-banner_8688x5792_8-1.jpg\",\"width\":8688,\"height\":5792},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.ditosama.com\/us\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.ditosama.com\/us\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.ditosama.com\/en\/#website\",\"url\":\"https:\/\/www.ditosama.com\/en\/\",\"name\":\"Dito Sama\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.ditosama.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Dito Sama US","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ditosama.com\/us\/wp-json\/wp\/v2\/pages\/20824","og_locale":"en_US","og_type":"article","og_title":"FAQ - Dito Sama US","og_description":"[vc_row][vc_column][vc_empty_space height=”45px”][vc_column_text] GENERAL [\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Where%20is%20the%20machine%20made%3F%20%22%2C%22answer%22%3A%22All%20our%20machines%20are%20Made%20in%20France%20in%20our%20factory%20in%20Aubusson%20in%20Creuse.%20We%20handcraft%20some%20of%20our%20parts%20and%20assemble%20all%20the%20machines%20on%20site%20by%20hand%20since%201945.%22%7D%2C%7B%22question%22%3A%22What%20happens%20to%20them%20once%20they%20are%20unusable%3F%3F%20%22%2C%22answer%22%3A%22Through%20our%20reseller%E2%80%99s%20network%2C%20we%20offer%20a%20repair%20service%20for%20your%20machines%20so%20that%20they%20can%20return%20to%20your%20establishments.%22%7D%2C%7B%22question%22%3A%22Are%20the%20machines%20recyclable%3F%20%22%2C%22answer%22%3A%22Yes%2C%20because%20some%20of%20the%20materials%20used%20are%20recyclable.%20Beyond%20that%2C%20we%20recycle%20all%20our%20waste%20within%20the%20factory%20or%20reuse%20it%20as%20much%20as%20possible%2C%20such%20as%20delivery%20pallets%20and%20cardboard%20packaging%2C%20for%20example.%22%7D%2C%7B%22question%22%3A%22How%20to%20discover%20your%20professional%20machines%3F%20%22%2C%22answer%22%3A%22We%20can%20organize%20demonstrations%20with%20our%20team%20and%20with%20our%20resellers.%20It%E2%80%99s%20also%20possible%20to%20visit%20our%20factory%20on%20request.%22%7D%2C%7B%22question%22%3A%22Where%20to%20find%20a%20distributor%3F%20%22%2C%22answer%22%3A%22Contact%20us%2C%20our%20sales%20team%20will%20be%20at%20your%20disposal%20for%20support%20you.%22%7D%5D”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] MY MACHINE [\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Where%20can%20i%20find%20the%20serial%20number%20of%20my%20equipment%3F%20%22%2C%22answer%22%3A%22It%20is%20always%20visible%20to%20the%20naked%20eye%20and%20generally%20located%20behind%20the%20machine%20or%20on%20the%20front%20face%20depending%20on%20the%20model.%22%7D%2C%7B%22question%22%3A%22How%20can%20i%20have%20the%20user%20manual%20guide%20for%20my%20machine%3F%20%22%2C%22answer%22%3A%22On%20our%20website%2C%20you%20can%20find%20all%20the%20documents%20available%20for%20each%20machine%20in%20the%20User%20%26%20Technical%20guide%20section.%22%7D%2C%7B%22question%22%3A%22Which%20are%20the%20accessories%20available%20for%20the%20machines%3F%20%22%2C%22answer%22%3A%22Beyond%20the%20machines%2C%20we%20also%20propose%20a%20complete%20range%20of%20accessories%20for%20your%20machines.%20Contact%20us%20to%20get%20the%20best%20information.%22%7D%2C%7B%22question%22%3A%22How%20to%20prevent%20the%20occurrence%20of%20failure%3F%22%2C%22answer%22%3A%22Thanks%20to%20the%20follow-up%20of%20the%20maintenance%20and%20use%20instructions%20for%20your%20machine%20provided%20at%20the%20time%20of%20installation.%20You%20can%20thus%20prevent%20any%20damage%20or%20breakdown%20related%20to%20the%20maintenance%20of%20your%20equipment.%20%22%7D%5D”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] MAINTENANCE [\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22How%20the%20warranty%20works%3F%20%22%2C%22answer%22%3A%22Following%20the%20installation%20of%20your%20machine%2C%20you%20have%20a%2012-month%20factory%20warranty%20for%20spare%20parts%2C%20subject%20to%20confirmation%20of%20a%20defect%20problem%20and%20not%20of%20willful%20damage.%20Contact%20us%20for%20more%20information.%22%7D%2C%7B%22question%22%3A%22What%20to%20do%20in%20case%20of%20breakdown%3F%20%22%2C%22answer%22%3A%22Contact%20the%20company%20that%20installed%20your%20machine%20or%20the%20company%20in%20charge%20of%20your%20maintenance.%22%7D%2C%7B%22question%22%3A%22Should%20I%20call%20an%20authorized%20repairer%3F%20%5Ct%22%2C%22answer%22%3A%22Yes%2C%20we%20train%20our%20repairers%20within%20the%20factory%20for%20several%20days%20so%20that%20they%20master%20all%20the%20machines.%20They%20are%20then%20autonomous%20for%20cleaning%20and%20maintenance%20of%20our%20machines.%22%7D%2C%7B%22question%22%3A%22How%20to%20get%20spare%20parts%3F%20%5Ct%22%2C%22answer%22%3A%22You%20can%20contact%20your%20reseller.%20If%20you%20do%20not%20have%20any%20reseller%2C%20you%20can%20request%20assistance%20from%20our%20technical%20department.%22%7D%2C%7B%22question%22%3A%22I%20lost%20my%20invoice%3B%20how%20can%20I%20find%20it%3F%20%22%2C%22answer%22%3A%22By%20contacting%20the%20sales%20administration%20via%20our%20contact%20form.%22%7D%2C%7B%22question%22%3A%22Do%20I%20have%20a%20dedicated%20contact%3F%22%2C%22answer%22%3A%22Yes%2C%20for%20your%20requests%20concerning%20invoicing%20you%20can%20contact%20the%20sales%20administration%20department.%20For%20your%20requests%20for%20product%20information%2C%20quotes%2C%20you%20can%20contact%20the%20sales%20department.%20A%20contact%20form%20allows%20you%20to%20select%20the%20service%20adapted%20to%20your%20request.%22%7D%5D”][\/vc_column][\/vc_row]","og_url":"https:\/\/www.ditosama.com\/us\/faq\/","og_site_name":"Dito Sama","og_image":[{"width":1024,"height":683,"url":"https:\/\/www.ditosama.com\/wp-content\/uploads\/2023\/10\/DS_website-banner_8688x5792_8-1-1024x683.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ditosama.com\/us\/faq\/","url":"https:\/\/www.ditosama.com\/us\/faq\/","name":"FAQ - Dito Sama US","isPartOf":{"@id":"https:\/\/www.ditosama.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ditosama.com\/us\/faq\/#primaryimage"},"image":{"@id":"https:\/\/www.ditosama.com\/us\/faq\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ditosama.com\/wp-content\/uploads\/2023\/10\/DS_website-banner_8688x5792_8-1.jpg","datePublished":"2024-05-16T09:13:23+00:00","breadcrumb":{"@id":"https:\/\/www.ditosama.com\/us\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ditosama.com\/us\/faq\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.ditosama.com\/us\/faq\/#primaryimage","url":"https:\/\/www.ditosama.com\/wp-content\/uploads\/2023\/10\/DS_website-banner_8688x5792_8-1.jpg","contentUrl":"https:\/\/www.ditosama.com\/wp-content\/uploads\/2023\/10\/DS_website-banner_8688x5792_8-1.jpg","width":8688,"height":5792},{"@type":"BreadcrumbList","@id":"https:\/\/www.ditosama.com\/us\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ditosama.com\/us\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.ditosama.com\/en\/#website","url":"https:\/\/www.ditosama.com\/en\/","name":"Dito Sama","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ditosama.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.ditosama.com\/us\/wp-json\/wp\/v2\/pages\/20824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ditosama.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ditosama.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ditosama.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ditosama.com\/us\/wp-json\/wp\/v2\/comments?post=20824"}],"version-history":[{"count":1,"href":"https:\/\/www.ditosama.com\/us\/wp-json\/wp\/v2\/pages\/20824\/revisions"}],"predecessor-version":[{"id":20864,"href":"https:\/\/www.ditosama.com\/us\/wp-json\/wp\/v2\/pages\/20824\/revisions\/20864"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ditosama.com\/us\/wp-json\/wp\/v2\/media\/18015"}],"wp:attachment":[{"href":"https:\/\/www.ditosama.com\/us\/wp-json\/wp\/v2\/media?parent=20824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}