{"id":3793,"date":"2022-12-21T15:27:04","date_gmt":"2022-12-21T15:27:04","guid":{"rendered":"https:\/\/www.ditosama.com\/faq\/"},"modified":"2023-06-14T13:54:56","modified_gmt":"2023-06-14T13:54:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ditosama.com\/it\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”45px”][vc_column_text]<\/p>\n

GENERALE<\/span><\/h3>\n

[\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Dove%20vengono%20prodotte%20le%20attrezzature%3F%22%2C%22answer%22%3A%22Tutte%20le%20nostre%20attrezzature%20sono%20%E2%80%9CMade%20in%20France%E2%80%9D%2C%20prodotte%20nel%20nostro%20stabilimento%20di%20Aubusson%20nella%20regione%20della%20Creuse.%20Dal%201945%20fabbrichiamo%20artigianalmente%20alcuni%20pezzi%20e%20aseembliamo%20sul%20posto%20tutte%20le%20macchine%20ancora%20a%20mano.%22%7D%2C%7B%22question%22%3A%22Cosa%20facciamo%20delle%20attrezzature%20inutilizzate%3F%20%22%2C%22answer%22%3A%22Attraverso%20la%20nostra%20rete%20di%20rivenditori%20offriamo%20un%20servizio%20di%20ricondizionamento%20per%20le%20vostre%20macchine%20in%20modo%20che%20possano%20ritornare%20in%20uso.%20%22%7D%2C%7B%22question%22%3A%22Le%20macchine%20sono%20riciclabili%3F%20%22%2C%22answer%22%3A%22S%C3%AC%2C%20perch%C3%A9%20alcuni%20dei%20materiali%20utilizzati%20sono%20riciclabili.%20Oltre%20a%20ci%C3%B2%2C%20ricicliamo%20tutti%20i%20rifiuti%20all’interno%20della%20fabbrica%20oppure%20cerchiamo%20di%20riutilizzarli%20il%20pi%C3%B9%20possibile%2C%20come%20ad%20esempio%20pallet%20di%20consegna%20e%20imballaggi%20in%20cartone.%20%22%7D%2C%7B%22question%22%3A%22Come%20provare%20le%20attrezzature%3F%20%22%2C%22answer%22%3A%22Offriamo%20dimostrazioni%20in%20collaborazione%20con%20i%20nostri%20rivenditori.%20Su%20richiesta%2C%20%C3%A8%20anche%20possibile%20visitare%20la%20fabbrica.%20%22%7D%2C%7B%22question%22%3A%22Dove%20posso%20trovare%20un%20distributore%3F%20%22%2C%22answer%22%3A%22Contattaci%20%2C%20il%20nostro%20team%20commerciale%20ti%20dar%C3%A0%20supporto.%22%7D%5D”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

LA MIA ATTREZZATURA<\/h3>\n

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ASSISTENZA TECNICA<\/h3>\n

[\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Come%20funziona%20la%20garanzia%3F%20%22%2C%22answer%22%3A%22Dopo%20l’installazione%20della%20macchina%2C%20si%20dispone%20di%20una%20garanzia%20di%20fabbrica%20di%2012%20mesi%20per%20i%20pezzi%20di%20ricambio%2C%20soggetta%20alla%20conferma%20che%20si%20tratta%20di%20un%20difetto%20delle%20macchina%20e%20non%20di%20danni%20intenzionali.%20Contattaci%20per%20saperne%20di%20pi%C3%B9.%20%22%7D%2C%7B%22question%22%3A%22Cosa%20fare%20in%20caso%20di%20guasto%3F%20%22%2C%22answer%22%3A%22Contatta%20l’azienda%20che%20ha%20installato%20la%20tua%20macchina%20o%20il%20responsabile%20della%20manutenzione.%20%22%7D%2C%7B%22question%22%3A%22Devo%20rivolgermi%20ad%20un%20centro%20di%20assistenza%20tecnica%20autorizzato%3F%20%5Ct%22%2C%22answer%22%3A%22S%C3%AC%2C%20formiamo%20i%20nostri%20tecnici%20direttamente%20in%20fabbrica%20per%20diversi%20giorni%20in%20modo%20che%20padroneggino%20tutte%20le%20macchine.%20Sono%20quindi%20autonomi%20per%20l’assistenza%2C%20la%20pulizia%20e%20la%20manutenzione%20delle%20nostre%20attrezzature.%20%22%7D%2C%7B%22question%22%3A%22Come%20posso%20ottenere%20i%20pezzi%20di%20ricambio%3F%20%5Ct%22%2C%22answer%22%3A%22Puoi%20contattare%20il%20tuo%20rivenditore.%20Se%20non%20hai%20un%20rivenditore%2C%20puoi%20richiedere%20assistenza%20al%20nostro%20servizio%20tecnico.%22%7D%2C%7B%22question%22%3A%22Ho%20perso%20la%20mia%20fattura%2C%20come%20posso%20trovarla%3F%20%22%2C%22answer%22%3A%22Contattando%20la%20gestione%20ordini%20tramite%20il%20nostro%20modulo%20di%20contatto.%20%22%7D%2C%7B%22question%22%3A%22Ho%20una%20persona%20di%20contatto%20di%20riferimento%3F%20%22%2C%22answer%22%3A%22S%C3%AC%2C%20per%20le%20richieste%20di%20fatturazione%20%20puoi%20contattare%20la%20gestione%20ordini%20.%20Per%20informazioni%20sui%20prodotti%20e%20quotazioni%2C%20puoi%20contattare%20l’ufficio%20commerciale.%20Il%20modulo%20di%20contatto%20ti%20consente%20di%20selezionare%20il%20servizio%20adatto%20alla%20tua%20richiesta.%22%7D%5D”][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”45px”][vc_column_text] GENERALE [\/vc_column_text][c21_faq_general 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LA MIA ATTREZZATURA [\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Dove%20posso%20trovare%20il%20numero%20di%20serie%20della%20mia%20attrezzatura%3F%20%22%2C%22answer%22%3A%22%C3%88%20sempre%20visibile%20ad%20occhio%20nudo%20e%20di%20solito%20si%20trova%20dietro%20la%20macchina%20o%20sulla%20%20parte%20anteriore%20a%20seconda%20del%20modello.%20%22%7D%2C%7B%22question%22%3A%22Come%20posso%20ottenere%20il%20manuale%20d%E2%80%99uso%20della%20mia%20attrezzatura%3F%20%22%2C%22answer%22%3A%22Sul%20nostro%20sito%20web%20potrai%20trovare%20tutti%20i%20documenti%20disponibili%20per%20ogni%20macchina.%20Visita%20la%20nostra%20guida%20per%20l’utente.%22%7D%2C%7B%22question%22%3A%22Quali%20accessori%20sono%20disponibili%3F%20%22%2C%22answer%22%3A%22Oltre%20alle%20macchine%2C%20offriamo%20anche%20una%20gamma%20completa%20di%20accessori.%20%20Contattaci%20per%20saperne%20di%20pi%C3%B9.%22%7D%2C%7B%22question%22%3A%22Come%20prevenire%20il%20verificarsi%20di%20un%20guasto%3F%20%22%2C%22answer%22%3A%22Seguendo%20le%20istruzioni%20di%20manutenzione%20e%20corretto%20utilizzo%20della%20macchina%20fornite%20al%20momento%20dell’installazione.%20In%20questo%20modo%20potrai%20prevenire%20eventuali%20danni%20o%20guasti%20relativi%20alla%20manutenzione%20della%20tua%20attrezzatura.%22%7D%5D”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] ASSISTENZA TECNICA [\/vc_column_text][c21_faq_general 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- Dito Sama Italia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ditosama.com\/it\/wp-json\/wp\/v2\/pages\/3793\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Dito Sama Italia\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space height=”45px”][vc_column_text] GENERALE [\/vc_column_text][c21_faq_general questions=”%5B%7B%22question%22%3A%22Dove%20vengono%20prodotte%20le%20attrezzature%3F%22%2C%22answer%22%3A%22Tutte%20le%20nostre%20attrezzature%20sono%20%E2%80%9CMade%20in%20France%E2%80%9D%2C%20prodotte%20nel%20nostro%20stabilimento%20di%20Aubusson%20nella%20regione%20della%20Creuse.%20Dal%201945%20fabbrichiamo%20artigianalmente%20alcuni%20pezzi%20e%20aseembliamo%20sul%20posto%20tutte%20le%20macchine%20ancora%20a%20mano.%22%7D%2C%7B%22question%22%3A%22Cosa%20facciamo%20delle%20attrezzature%20inutilizzate%3F%20%22%2C%22answer%22%3A%22Attraverso%20la%20nostra%20rete%20di%20rivenditori%20offriamo%20un%20servizio%20di%20ricondizionamento%20per%20le%20vostre%20macchine%20in%20modo%20che%20possano%20ritornare%20in%20uso.%20%22%7D%2C%7B%22question%22%3A%22Le%20macchine%20sono%20riciclabili%3F%20%22%2C%22answer%22%3A%22S%C3%AC%2C%20perch%C3%A9%20alcuni%20dei%20materiali%20utilizzati%20sono%20riciclabili.%20Oltre%20a%20ci%C3%B2%2C%20ricicliamo%20tutti%20i%20rifiuti%20all’interno%20della%20fabbrica%20oppure%20cerchiamo%20di%20riutilizzarli%20il%20pi%C3%B9%20possibile%2C%20come%20ad%20esempio%20pallet%20di%20consegna%20e%20imballaggi%20in%20cartone.%20%22%7D%2C%7B%22question%22%3A%22Come%20provare%20le%20attrezzature%3F%20%22%2C%22answer%22%3A%22Offriamo%20dimostrazioni%20in%20collaborazione%20con%20i%20nostri%20rivenditori.%20Su%20richiesta%2C%20%C3%A8%20anche%20possibile%20visitare%20la%20fabbrica.%20%22%7D%2C%7B%22question%22%3A%22Dove%20posso%20trovare%20un%20distributore%3F%20%22%2C%22answer%22%3A%22Contattaci%20%2C%20il%20nostro%20team%20commerciale%20ti%20dar%C3%A0%20supporto.%22%7D%5D”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] LA MIA ATTREZZATURA [\/vc_column_text][c21_faq_general 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